A hotel guest in China caused a flood in your room after you they will deny a refund and it ended paying thousands of dollars in compensation for the damage causedaccording to local media.
The incident occurred on October 28 during the early hours of the morning in a tourist accommodation from the city of Place itlocated on the island of Hainanaccording to information published by the newspaper Hainan Special Zone Daily.
The manager of the hotel in question, a man identified as Xiongdeclared to the same newspaper that a Chinese tourist reserved a room on the second floor by 108 yuan – approx. 15 dollars Americans—through a virtual reservation platform.
According to Xiong, the woman registered at the scene around one o’clock in the morning and, half an hour laterhe asked cancel the stayclaiming a last minute change of plans in your itinerary.
According to the manager’s story, during the attempt to check-outthe guest requested a refund for the 108 yuan subscribers. Regarding this request, Xiong clarified that they could not grant him that money due to cancellation policies of the reservation platform.
«The platform rules establish that Reservations with confirmed entry are non-refundable«, stated the highest authority of the hotel to Hainan Special Zone Daily.
«He insisted on the refund»
When an accommodation employee warned the guest about the impossibility of a refund due to the platform’s policies, she insisted on the money back. According to Xiong, this time, unlike the previous one, the woman complained about the roomallegedly pointing out that It didn’t look good and it wasn’t soundproofed well.
A 2008 image of the city of Sanya, on the island of Hainan. Photo: Gary Todd from Xinzheng, China, CC0, via Wikimedia Commons.«We explained to him that the room had generated cleaning costs y we offered a free change to another roombut insisted on the refund“said the manager.
After speaking with an employee of the establishment, the guest filed a telephone complaint before the number of citizen attention and, later, he returned to his roomaccording to the local newspaper.
What the guest did, according to the manager
At some point in the early morning, according to the newspaper South China Morning Post (SCMPfor its acronym in English), the woman entered the bathroom. Immediately, the same media indicated, opened the taps of the vanity (sink) and the shower, letting the water run to flood the place.
The woman allegedly turned on the bathroom faucet and let the water run. Photo: video capture/Douyin.For its part, Hainan Special Zone Daily reported that the water flowed for a few hours, unleashing a major flood. As a result of the water and humidity, the manager said that walls and floors were damaged.
«We just realized something was wrong when water leaked from the second floor into the first floor lobby«Xiong, who filmed a video of the incident, told the newspaper.
In this footage, according to the manager, you can see that the floors they were flooded while the water kept running from the taps. Furthermore, the bed, sheets and pillows were thrown in the showercon shampoo scattered everywhere.
The guest allegedly put the bed, sheets and pillows in the shower. Photo: video capture/Douyin.As a result of what happened, the hotel owners They filed a complaint with the local police. According to Xiong, authorities were shown evidence of the incident, including videos from security cameras in the hotel’s common spaces and hallways.
After the complaint, according to Hainan Special Zone Dailythe police summoned the woman, who ended up acknowledging their actions.
How much money did the woman pay for the incident?
Some time later, the same media reported, the woman and the hotel owners came to an agreement. economic agreement: the guest paid almost 30,000 yuanequivalent to about 4200 dollars Americans, as compensation for the incident.
This is how the shower looked, according to images released by the local press. Photo: Hainan Special Zone Daily.«The platform’s rules clearly state that cancellations are not allowed after check-in, and our procedure followed the regulations. Their behavior (NdR: in reference to the guest) exceeded what is considered a legitimate exercise of their rights,» Xiong said.
According to Hainan Special Zone DailyChinese law determines that intentionally causing damage to public or private property of considerable value may result in prison sentences or fines. When the damage exceeds 5000 yuan, approx. 700 US dollars, conduct may constitute a criminal offense.
