Within the framework of the next International Tourism Fair (FIT), Latam News talked exclusively with Coenraad BergwerfGeneral Manager del Hotel Kempinski Canincún. The Executive, for whom to visit Argentina «is like getting home,» the philosophy of an establishment that seeks to transcend the concept of traditional luxury to offer a Complete sensory experience.
«We are not the place for the ‘Plene-levement festival Forever’”Bergwerf clarifies with humor. On the contrary, the hotel is positioned in the segment of the tranquility and cultural immersionwhere personalized service is the standard. «We know what your name is, what do you want and how to assist you,» he says.
The lady and the red gentleman: a service that makes a difference
One of the distinctive stamps of the Kempinski chain globally is its service of “Lady and Gentleman in Red” (Lady and Knight of Red). Bergwerf explains that these hosts, always visible for their red clothing, are the central interaction point Between the guest and the hotel. «What you need, A, B or C, there are,» he says, highlighting his key role to guarantee a perfect stay.
This focus on detail extends to each aspect of the operation, reinforcing the promise of a high -end European hospitality with the warmth of the Mexican Caribbean.
GASTRONOMY WITH SEAL OF FIVE DIAMONDS AAA
Kempinski Cancun is a gastronomic reference in the region. Before the arrival of the Michelin stars to Mexico, there were already the recognitions of the AAAand the hotel has two of the only five establishments in Quintana Roo that hold the maximum qualification of Five diamonds.
«The gastronomic experience is very sublime,» says Bergwerf. In addition, it emphasizes the flexibility of the service: «If there is anything in the menu that you do not like and you want something different, the chef is there to please yourself. What do you need? What do you feel like?»
Immersive experiences and growing segments
Beyond the beach and the sun, the hotel specializes in creating unique memories through experiences that connect guests with local culture. Bergwerf mentions tours of interior villages where visitors are received by a “Mayora” that prepares traditional dishes such as cochinita pibil o Tikin -xic fish.
He Wedding Tourism It is another strong pillar, with a growing demand in specific cultural ceremonies, such as beans and Hindu. In parallel, the Corporate Tourism Find in the resort an ideal space for meetings of up to 400 people, where exclusivity is maintained and the experience is centralized.
With its strategy focused on authenticity and detailed service, Kempinski Cancun is consolidated as a sanctuary for sophisticated travelers who are looking for much more than a simple vacation in the sun.
Source: exclusive Interview of Latam News with Coenraad Bergwerf, General Manager of Kempinski Cancun.
Do not miss the exclusive interview we had
Pablo Casabona was able to interview the general manager of this luxurious hotel that provides everything you can imagine and much more too.
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